Purchase Information


The website accepts Paypal. If you do not have a paypal account you can still pay via this secure payment gateway using your credit or debit card.


We aim to post your order within 1 working day of receipt. If for any reason the item (s) are unavailable you will be notified by email. Free postage is offered on all UK orders of £35 or more.


We do not want you to accept anything from Rushall Dolls House that you are not completely satisfied with. You may return your goods within 28 days in the original packaging.

You will be required to pay the return postage.

You will be fully refunded, excluding the outward postal charge.

We reserve the right NOT to refund any items returned in a condition that renders them non-resaleable.

UK and EU customers can exercise their rights under the UK Distance Selling Regulations and return any goods for a full refund including the original post and packing charge providing the complete order is returned within 7 days of receipt. It will still be the Customer’s responsibility to pay for the return postage.

If any goods are received in a damaged or faulty condition please notify us by email or telephone as the conditions above may differ.

Please note:
• Items must be returned in their original packaging.
• If an item within a set is broken the whole set must be returned.
• All items must be returned within 28 days of delivery date.
• Please ensure all items returned to us are well packaged.
We can either refund or replace an item that you are not satisfied with.
This special, no-quibble guarantee does not affect your statutory rights.